Privacy Policy
Your Privacy Matters to Us
Welcome to Forward Finance, where your privacy is our top priority. We understand the importance of safeguarding your personal information. This Privacy Policy is designed to provide you with clarity on how we handle your data. We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles for our Australian customers, and the Privacy Act 1993 (NZ) and the New Zealand Privacy Principles for our New Zealand clientele.
What Personal Information We Collect and Retain
At Forward Finance, we collect and retain various types of personal information, including:
• Identity and contact details such as your name, date of birth, address, phone number, and email address.
• Details related to your accounts and products, including balances, creditor information, repayment history, and communication logs.
• Financial particulars such as occupation, income, expenses, assets, and liabilities.
• Credit information and eligibility data.
• Payment details like bank account numbers, credit card information, and alternative payment methods.
• Information regarding your interactions with our digital platforms, including websites, portals, and social media.
• Employment-related information such as experience, skills, qualifications, and background details.
• Please note that our call center interactions may be recorded and monitored for compliance, record-keeping, and training purposes.
How We Collect and Store Personal Information
We collect and store your personal information through various channels, including:
• Direct interactions with you during online services usage.
• Collaboration with your creditors, financial institutions, and service providers.
• Obtaining information from credit reporting agencies or other data providers.
• Through authorized third parties acting on your behalf.
• Direct communication with your employer regarding employment and income.
• During recruitment processes and background checks for employment purposes.
• We take stringent measures to securely store your personal information, both electronically and otherwise, to prevent unauthorized access, misuse, or loss.
Purposes of Personal Information Collection, Usage, and Disclosure
At Forward Finance, we collect, use, and disclose your personal information to efficiently carry out our functions and activities, including:
• Providing financial solutions such as credit products and services.
• Managing accounts, debts, and credit facilities.
• Acting as agents for clients to recover defaulted credit facilities.
• Offering accounts receivable management services.
• Facilitating recruitment and employment processes.
• Improving and marketing our products and services.
• Other associated functions and activities.
• Updating and Accessing Your Personal Information
We strive to maintain accurate and up-to-date personal information. You can update your information by contacting us or accessing our customer portal if available.
You also have the right to request access to your personal information. We aim to respond promptly to such requests, typically within 28 days.
Correcting Your Personal Information
If you notice inaccuracies in your personal information, you can request corrections. We will investigate and respond to your request within a reasonable timeframe, generally within 28 days.
Complaints Procedure
If you have concerns about how we handle your personal information or suspect a breach of privacy legislation, please reach out to us. We will address your complaint promptly, within 28 days.
You can contact us at:
Email: customercare@forwardfinance.com.au
Phone: 1300 989 966
External Complaints Channels:
Australian Financial Complaints Authority
Phone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au
Postal Address: GPO Box 3, Melbourne VIC 3001
Office of the Australian Information Commissioner
Phone: 1300 363 992
Website: www.oaic.gov.au
Disclosure of Personal Information
We may disclose your personal information to various entities, including related companies, authorized agents, legal advisers, service providers, credit reporting bodies, and overseas recipients, where necessary.
Direct Marketing
Occasionally, we may use your personal information to provide you with relevant updates about our organization, products, or services. If you prefer not to receive such communications, you can opt-out at any time.
Your privacy is paramount to us, and we’re here to ensure your information is handled with care and integrity. If you have any questions or need further assistance, please don’t hesitate to reach out.